Work must be carried out in accordance with workplace procedures, the Operations Furniture Removalist Manual and relevant standards and certification requirements.

Work is normally performed under general supervision. Defined accountability and responsibility for self and others in achieving the required outcomes is involved.

It involves the application of standard furniture removals procedures when carrying out initial removal surveys across a variety of removal contexts.

ELEMENT

PERFORMANCE CRITERIA

1Park vehicle

1.1 Vehicle is parked with due consideration of critical factors

1.2 Plan for access to vehicle ensures minimisation of traffic wear on gardens and lawns, and avoidance of obstructions

1.3 Potential hazards are identified and appropriate action is planned to minimise risk of injury and/or damage to items and equipment during removal activities

2Define job requirements

2.1 Customers needs and perception of job are clearly established through appropriate questioning and discussion based on removal consultant appraisal

2.2 Initial inspection of total job is undertaken with customer and an appropriate loading sequence is ascertained

2.3 Potential internal hazards are identified and appropriate action is planned to minimise risk or injury and/or damage to items, equipment or structure

2.4 Special requirements are identified and negotiated with the customer

2.5 Customer is appropriately advised of any pre-damaged or damage-risked items and appropriate documentation is completed

2.6 Items unacceptable for removal are identified and the customer is appropriately informed

3Complete records

3.1 Required records are updated accurately, legibly and promptly according to company procedures

3.2 Records are checked to ensure they include all required information relevant to the job

3.3 Changes to consultants appraisal are confirmed with the office in accordance with company procedures

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

Relevant licence and traffic regulations of the relevant state/territory road traffic authority

Relevant OH&S and environmental protection legislation and policies

Furniture removal procedures and codes of practice

Relevant agreements and legislation applicable to furniture removal

Customer service requirements including language, courtesy, behaviour and problem solving

Company work procedures

Hazards that may be experienced on a removal job and related hazard control measures

Items unsuitable for removal and the associated reasons

Special requirements that may need to be addressed in a removal and the related procedures to be adopted

Records and signed agreements that are completed during an initial removal survey and related procedures

Required skills:

Communicate effectively with others when undertaking an initial removal survey

Read and interpret instructions, procedures, information and signs relevant to an initial removal survey

Interpret and follow operational instructions and prioritise work

Complete documentation required for an initial removal survey

Operate electronic communication equipment to required protocol

Work collaboratively with others when undertaking an initial removal survey

Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others

Promptly report and/or rectify any identified problems that may arise when undertaking an initial removal survey in accordance with regulatory requirements and workplace procedures

Implement contingency plans for unanticipated situations that may occur when undertaking an initial removal survey

Monitor work activities in terms of planned schedule

Modify activities depending on differing operational contingencies, risk situations and environments

Work systematically with required attention to detail without injury to self or others, or damage to furniture or equipment

Operate and adapt to differences in equipment in accordance with standard operating procedures

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and equipment, and

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through activities in an appropriately simulated environment at the registered training organisation, and/or

in an appropriate range of situations in the workplace

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Removal sites may include:

domestic premises

industrial premises

commercial premises

Customers may be:

internal and external

Operations may be conducted:

by day or night

in a variety of weather conditions

Critical factors when parking a removal vehicle may include:

parking and traffic restrictions

obstructions

suitability of driveway (e.g. to support vehicle weight)

Hazards may include:

power and telephone lines, trees and landscaping

driveway length and surface

parking restrictions

stairs and steps

lawn sprinklers on automatic timers

obstructions

uneven or unstable ground

door and passageway widths and tight internal corners

low hanging light fittings and other fixture obstructions

unfriendly pets

Requirements for access may include:

site restrictions and procedures

personal protective equipment

authorities and permits

security arrangements at the site

hours of operation

removal duration

additional gear and equipment

communications equipment

Consultative processes may involve:

customers

other employees and supervisors

management and other office personnel

union representatives

occupational Health and Safety specialists

other professional and technical staff and tradespeople

Special requirements may include:

dismantling of items

temporary removal of doors and fittings on site

the use of tradespersons such as electricians, carpenters, cabinet makers, etc.

Communications may include:

fixed and mobile phones, radio, fax, laptop computer/Internet

oral/aural communications

written communications, including completing and signing documents

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

company procedures

enterprise procedures

organisational procedures

established procedures

Calculations may involve the basic use of a range of technology including:

manual techniques

calculator

computer

Documentation may include:

consultant appraisal report

Operations Furniture Removalist Manual

job specifications and procedures

manufacturers specifications

workplace operating procedures and policies

customer instructions

standards and certification requirements

quality assurance procedures

emergency procedures

job safety analysis

site plan

Applicable procedures and codes may include:

relevant state/territory roads and traffic authority vehicle driver licence requirements

relevant state/territory traffic act and related regulations

relevant state/territory OH&S legislation and regulations

relevant state/territory environmental protection legislation and regulations

This unit contains employability skills.